Microsoft Certified Desktop Support Technician

Boost your IT support career with unmatched validation as a Microsoft Certified Desktop Support Technician (MCDST). This certification proves your ability to successfully troubleshoot desktop environments that run on the Windows operating system. It also shows that you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows.

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By earning the Microsoft Certified Desktop Support Technician (MCDST) certification, you can help validate the unique set of skills required to succeed in a variety of job roles, such as help desk technician, customer support representative, computer support specialist, technical support representative, and technical support specialist.

MCDST candidate profile

MCDSTs work in the typically complex computing environments of small, medium-sized, and large organizations. Candidates should have six to twelve months of experience in supporting end users of a desktop operating system.

Why get certified?

Earning a Microsoft Certification helps validate your proven experience and knowledge in using Microsoft products and solutions. Designed to be relevant in today’s rapidly changing IT marketplace, Microsoft Certifications help you utilize evolving technologies, fine-tune your troubleshooting skills, and improve your job satisfaction.

Whether you are new to technology, changing jobs, or a seasoned IT professional, becoming certified demonstrates to customers, peers, and employers that you are committed to advancing your skills and taking on greater challenges. In addition, certification provides you with access to exclusive Microsoft Certified Professional (MCP) resources and benefits, including opportunities to connect with a vast, global network of MCPs.

Course Prerequisite
Course Covers

To earn the MCDST certification, you must pass both of the following exams, in any order.

Exam Covers
Exam Set Exam title Certification Earn
Required Exam(s) for MCDST(Choose 2)
MCTS: Windows 7, Configuration(Choose 1)