CTA902 : A+ Certification: IT Technician - A CompTIA Certification
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A+ Certification: Operating Systems is the course you should take if your job responsibilities include the support of computers running the Windows 9x, Windows 2000, and Windows XP operating systems. This course, along with the A+ Certification: Hardware course, prepares you for the CompTIA A+ Operating Systems certification exam. In this course, you'll build on your skills with using a Windows-based operating system to learn the specific skills you need to install, maintain, and troubleshoot the Windows 9x, Windows 2000, and Windows XP operating systems.


This course is targeted to an individual with basic end-user skills using Windows-based personal computers, who wishes to begin a career in information technology by becoming a personal computer service technician, or who wants to prepare to take the CompTIA A+ IT Technician (220-702) examination.

Prerequisites: To ensure your success in this course, we recommend that you know how to complete the following tasks: Start up and shut down the computer.Log on to a computer or computer network.Run applications.Move, copy, delete, and rename files in Windows Explorer.Browse and search for information on the Internet.Send and receive email.Basic knowledge of computing concepts, including: The difference between hardware and software.The functions of software components such as the operating system, applications, and file system.The function of a computer network.

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Upon successful completion of this course, students will be able to:

  • Personal Computer Components
  • Laptop and Portable Devices
  • Operating Systems
  • Printers and Scanners
  • Networks
  • Security
  • Safety and Environmental Issues
  • Communication and Professionalism

1.0 Personal Computer Components


1.1 Install, configure, optimize and upgrade personal computer components

" Add, remove and configure personal computer components including selection and

installation of appropriate components for example:

o Storage devices

o Motherboards

o Power supplies

o Processors / CPUs

o Memory

o Display devices

o Input devices (e.g. basic, specialty and multimedia)

o Adapter cards

o Cooling systems


1.2 Identify tools, diagnostic procedures and troubleshooting techniques for personal

computer components


" Identify and apply basic diagnostic procedures and troubleshooting techniques

o Isolate and identify the problem using visual and audible inspection of

components and minimum configuration

" Recognize and isolate issues with peripherals, multimedia, specialty input devices,

internal and external storage and CPUs

" Identify the steps used to troubleshoot components (e.g. check proper seating,

installation, appropriate components, settings and current driver) for example:

o Power supply

o Processor / CPUs and motherboards

o Memory

o Adapter cards

o Display and input devices

" Recognize names, purposes, characteristics and appropriate application of tools for


o Multimeter

o Anti-static pad and wrist strap

o Specialty hardware / tools

o Loop back plugs

o Cleaning products (e.g. vacuum, cleaning pads)


1.3 Perform preventive maintenance of personal computer components

" Identify and apply common preventive maintenance techniques for personal computer

components for example:

o Display devices (e.g. cleaning, ventilation)

o Power devices (e.g. appropriate source such as power strip, surge protector,

ventilation and cooling)

o Input devices (e.g. covers)

o Storage devices (e.g. software tools such as Disk Defragmenter and cleaning of

optics and tape heads)

o Thermally sensitive devices such as motherboards, CPU, adapter cards memory

(e.g. cleaning, air flow)


2.0 Laptops and Portable Devices


2.1 Identify fundamental principles of using laptops and portable devices

CompTIA A+ 220-602 3 of 7

Copyright ᄅ 2006 by the Computing Technology Industry Association. All rights reserved.

" Identify appropriate applications for laptop-specific communication connections such as

Bluetooth, infrared, cellular WAN and Ethernet

" Identify appropriate laptop-specific power and electrical input devices and determine how

amperage and voltage can affect performance

" Identify the major components of the LCD including inverter, screen and video card


2.2 Install, configure, optimize and upgrade laptops and portable devices

" Removal of laptop-specific hardware such as peripherals, hot-swappable and non-hotswappable


" Describe how video sharing affects memory upgrades


2.3 Use tools, diagnostic procedures and troubleshooting techniques for laptops and

portable devices

" Use procedures and techniques to diagnose power conditions, video, keyboard, pointer

and wireless card issues for example:

o Verify AC power (e.g. LEDs, swap AC adapter)

o Verify DC power

o Remove unneeded peripherals

o Plug in external monitor

o Toggle Fn keys

o Check LCD cutoff switch

o Verify backlight functionality and pixilation

o Stylus issues (e.g. digitizer problems)

o Unique laptop keypad issues

o Antenna wires


3.0 Operating Systems  unless otherwise noted, operating systems referred with within

include Microsoft Windows 2000, XP Professional, XP Home and Media Center.


3.1 Identify the fundamental principles of operating systems

" Use command-line functions and utilities to manage operating systems, including proper

syntax and switches for example:











o MD / CD / RD

" Identify concepts and procedures for creating, viewing and managing disks, directories

and files on operating systems

o Disks (e.g. active, primary, extended and logical partitions and file systems

including FAT32 and NTFS)

o Directory structures (e.g. create folders, navigate directory structures)

o Files (e.g. creation, attributes, permissions)

" Locate and use operating system utilities and available switches for example:

o Disk management tools (e.g. DEFRAG, NTBACKUP, CHKDSK, Format)

o System management tools

" Device and Task Manager





" Event Viewer

" System Restore

" Remote Desktop

o File management tools (e.g. Windows EXPLORER, ATTRIB.EXE)


3.2 Install, configure, optimize and upgrade operating systems  references to upgrading

from Windows 95 and NT may be made

" Identify procedures and utilities used to optimize operating systems for example:

o Virtual memory

o Hard drives (e.g. disk defragmentation)

o Temporary files

o Services

o Startup

o Application


3.3 Identify tools, diagnostic procedures and troubleshooting techniques for operating


" Demonstrate the ability to recover operating systems (e.g. boot methods, recovery

console, ASR, ERD)

" Recognize and resolve common operational problems for example:

o Windows specific printing problems (e.g. print spool stalled, incorrect /

incompatible driver form print)

o Auto-restart errors

o Bluescreen error

o System lock-up

o Device drivers failure (input / output devices)

o Application install, start or load failure

" Recognize and resolve common error messages and codes for example:

o Boot (e.g. invalid boot disk, inaccessible boot drive, missing NTLDR)

o Startup (e.g. device / service failed to start, device / program in registry not


o Event Viewer

o Registry

o Windows reporting

" Use diagnostic utilities and tools to resolve operational problems for example:

o Bootable media

o Startup modes (e.g. safe mode, safe mode with command prompt or networking,

step-by-step / single step mode)

o Documentation resources (e.g. user / installation manuals, internet / web based,

training materials)

o Task and Device Manager

o Event Viewer

o MSCONFIG command

o Recover CD / recovery partition

o Remote Desktop Connection and Assistance

o System File Checker (SFC)


3.4 Perform preventive maintenance for operating systems

" Demonstrate the ability to perform preventive maintenance on operating systems

including software and Windows updates (e.g. service packs), scheduled backups /

restore, restore points


4.0 Printers and Scanners

4.1 Identify the fundamental principles of using printers and scanners

" Describe processes used by printers and scanners including laser, ink dispersion, thermal,

solid ink and impact printers and scanners


4.2 Install, configure, optimize and upgrade printers and scanners

" Install and configure printers / scanners

o Power and connect the device using local or network port

o Install and update device driver and calibrate the device

o Configure options and default settings

o Install and configure print drivers (e.g. PCLTM, PostscriptTM, GDI)

o Validate compatibility with operating system and applications

o Educate user about basic functionality

" Install and configure printer upgrades including memory and firmware

" Optimize scanner performance including resolution, file format and default settings


4.3 Identify tools and diagnostic procedures to troubleshoot printers and scanners

" Gather information about printer / scanner problems

" Review and analyze collected data

" Isolate and resolve identified printer / scanner problem including defining the cause,

applying the fix and verifying functionality

" Identify appropriate tools used for troubleshooting and repairing printer / scanner


o Multimeter

o Screwdrivers

o Cleaning solutions

o Extension magnet

o Test patterns


4.4 Perform preventive maintenance of printers and scanners

" Perform scheduled maintenance according to vendor guidelines (e.g. install maintenance

kits, reset page counts)

" Ensure a suitable environment

" Use recommended supplies


5.0 Networks


5.1 Identify the fundamental principles of networks

" Identify names, purposes and characteristics of basic network protocols and

terminologies for example:


o TCP / IP (e.g. gateway, subnet mask, DNS, WINS, static and automatic address


o IPX / SPX (NWLink)







CompTIA A+ 220-602 6 of 7

Copyright ᄅ 2006 by the Computing Technology Industry Association. All rights reserved.


o Telnet



" Identify names, purposes and characteristics of technologies for establishing connectivity

for example:

o Dial-up networking

o Broadband (e.g. DSL, cable, satellite)

o ISDN networking

o Wireless (all 802.11)


o Infrared

o Bluetooth

o Cellular

o VoIP


5.2 Install, configure, optimize and upgrade networks

" Install and configure browsers

o Enable / disable script support

o Configure proxy and security settings

" Establish network connectivity

o Install and configure network cards

o Obtain a connection

o Configure client options (e.g. Microsoft, Novell) and network options (e.g.

domain, workgroup, tree)

o Configure network options

" Demonstrate the ability to share network resources

o Models

o Configure permissions

o Capacities / limitations for sharing for each operating system


5.3 Use tools and diagnostic procedures to troubleshoot network problems

" Identify names, purposes and characteristics of tools for example:

o Command line tools (e.g. IPCONFIG.EXE, PING.EXE, TRACERT.EXE,


o Cable testing device

" Diagnose and troubleshoot basic network issue for example:

o Driver / network interface

o Protocol configuration

" TCP / IP (e.g. gateway, subnet mask, DNS, WINS, static and automatic

address assignment)

" IPX / SPX (NWLink)

o Permissions

o Firewall configuration

o Electrical interference


5.4 Perform preventive maintenance of networks including securing and protecting network



6.0 Security



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