CBP507 : CBP: Customer Service
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The CBP™ Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.  The CBP™ Customer Service certification module provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.

 This module prepares candidates to sit the Certified Business Professional exam – C20-507

Audience

This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to specialize in the customer service business segment. 

Course Prerequisite
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  • State of the Art Facilities
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  • Microsoft authorized courseware
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  • Test preparation questions and answers for practice
  • Breakfast & Lunch
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  • Training Books
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